We at Roasting Plant (UK) Ltd are committed to protecting and respecting your privacy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting http://www.roastingplant.co.uk you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Roasting Plant (UK) Ltd, Ground Floor, Bury House, 31 Bury Street, London, EC3A 5AR, United Kingdom.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
o Information you give us. You may give us information about you by filling in forms on our site www.roastingplant.co.uk ("our site") or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, and when you report a problem with our site. The information you give us may include your name (including company name), address, e-mail address and phone number, financial and credit card information.
o Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
o technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
o information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
o Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
o Information you give to us. We will use this information:
o to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
o to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
o to provide you, or permit selected third parties (including but not limited to, The Rocket Science Group, LLC d/b/a MailChimp (known as “Mailchimp”) to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we will contact you by electronic means only if you have consented to this.
o to notify you about changes to our service;
o to ensure that content from our site is presented in the most effective manner for you and for your computer.
o Information we collect about you. We will use this information:
o to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
o to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
o to allow you to participate in interactive features of our service, when you choose to do so;
o as part of our efforts to keep our site safe and secure;
o to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
o to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
o Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
DISCLOSURE OF YOUR INFORMATION
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
o Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you, including but not limited to PayPal, Shopify Inc (“Shopify”) and Mailchimp.
o Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
o Analytics and search engine providers that assist us in the improvement and optimisation of our site.
o Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you, or offering you a credit account with us in the case of wholesale customers.
WHERE WE STORE YOUR PERSONAL DATA
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We take reasonable and appropriate physical, electronic and administrative procedures to protect your personal data. Unfortunately, the transmission of information via the internet is not completely secure. Although we will continually do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features with the aim of preventing unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us on firstname.lastname@example.org or at Roasting Plant (UK) Ltd, Apt 3, 63 Compton Street, London, EC1V 0BN.
THIRD PARTY WEBSITES
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
ACCESS TO INFORMATION
You have the right to access information held about you. Your right of access can be exercised in accordance with the Act.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
o Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
o Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
o Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your references (for example, your choice of language or region).
o Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Default Expiration Time
2 years from the set/update
30 minutes from the set/update
End of browser session
Not used in ga.js. except for interoperability with urchin.js. Historically, this cookie operated in conjunction with the _utmb cookie to determine whether the user was a new session/visit.
6 months from the set/update
2 years from the set/update
Used to store visitor level custom variable data. The cookie is created when a developer uses the set custom var method with a visitor level custom variable. The cookie is updated every time it is sent to Google Analytics.
Third Party Cookies
You block cookies (including third party cookies) by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site, or use some of the features that we offer on our site.
Except for essential cookies, all cookies will expire after a maximum of 2 years from being set/updated.