Privacy Policy

We at Roasting Plant (UK) Ltd are committed to protecting and respecting your privacy.

This policy (together with our Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, via and any of our sub-domains will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy. 

For the purpose of the Data Protection Act 2018 and the (UK) GDPR (together, the "Act"), the data controller is Roasting Plant (UK) Ltd, 15 Rocombe Close, Barton, Torquay, TQ2 8QF, United Kingdom.  

We may collect and process the following data about you:

o    Information you give us. You may give us information about you by filling in forms on our site ("our site") or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, and when you report a problem with our site. The information you give us may include your name (including company name), address, e-mail address and phone number, financial and credit card information.

o    Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

o    technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

o    information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. 

o    Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

We use information held about you in the following ways:

o    Information you give to us. We will use this information:

o    to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

o    to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

o    to provide you, or permit selected third parties (including but not limited to, The Rocket Science Group, LLC d/b/a MailChimp (known as “Mailchimp”) to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we will contact you by electronic means only if you have consented to this. 

o    to notify you about changes to our service;

o    to ensure that content from our site is presented in the most effective manner for you and for your computer. 

o    Information we collect about you. We will use this information:

o    to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

o    to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

o    to allow you to participate in interactive features of our service, when you choose to do so;

o    as part of our efforts to keep our site safe and secure;

o    to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

o    to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

o    Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

o    Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you, including but not limited to PayPal, Shopify Inc (“Shopify”) and Mailchimp.

o    Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.

o    Analytics and search engine providers that assist us in the improvement and optimisation of our site. 

o    Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you, or offering you a credit account with us in the case of wholesale customers.

We may disclose your personal information to third parties If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Roasting Plant (UK) Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, including but not limited, in the case of Mailchimp and Shopify, such information may be transferred to and stored in the United States. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We take reasonable and appropriate physical, electronic and administrative procedures to protect your personal data. Unfortunately, the transmission of information via the internet is not completely secure. Although we will continually do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features with the aim of preventing unauthorised access.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us on or at Roasting Plant (UK) Ltd, Fourth Floor, 167 Fleet Street, London, England, EC4A 2EA

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

You have the right to access information held about you. Your right of access can be exercised in accordance with the Act.

The effective date of this Privacy Policy is 25th May, 2018. We reserve the right to modify or amend this Policy at any time, but any changes we may make in the future will be posted on this page and, where appropriate, you will be notified to you by e-mail. By accessing or using this Website after such changes are announced you agree and consent to all such changes.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to or at Roasting Plant (UK) Ltd, Apt 3, 63 Compton Street, London, EC1V 0BN.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies: 

o    Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. 

o    Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. 

o    Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your references (for example, your choice of language or region).

o    Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:


Cookie Name

Default Expiration Time




2 years from the set/update

Used to distinguish users and sessions. The cookie is created when the javascript library executes and a note existing _utma cookie exists. The cookie is updated every time it is sent to Google Analytics.


30 minutes from the set/update

Used to determine new sessions/visits. The cookie is created when the javascript library executes a note existing _utmb cookie exists. The cookie is updated every time data is sent to Google Analytics.


End of browser session

Not used in ga.js. except for interoperability with urchin.js. Historically, this cookie operated in conjunction with the _utmb cookie to determine whether the user was a new session/visit.


6 months from the set/update

Source the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.


2 years from the set/update

Used to store visitor level custom variable data. The cookie is created when a developer uses the set custom var method with a visitor level custom variable. The cookie is updated every time it is sent to Google Analytics.


Third Party Cookies

Please note that third parties (including, for example, Shopify Inc, The Rocket Science Group, LLC d/b/a MailChimp (known as “Mailchimp”) and PayPal as well as advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.  We recommend that you check the cookie policies and privacy policies of the third parties listed above for further information. 

You block cookies (including third party cookies) by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site, or use some of the features that we offer on our site.

Except for essential cookies, all cookies will expire after a maximum of 2 years from being set/updated.